Recently I had a hard time contacting a company called Chicago Skates. I wanted to buy my six year old daughter a pair of roller skates from her birthday. I went on several websites such as Amazon to look for types and read reviews. I finally picked out the perfect skates. I decided to order them through Amazon since when I goggled their company website, I found their website was hard to navigate, I couldn't find the exact skates I wanted and the phone number on their site was no longer working. I also tried to see if they had a Facebook page, and they did not. The trouble I was having was trying to determine the size I needed to order for her. Since children’s shoe sizes are completely complicated and some brands run large I had no idea what to order. I read tons of reviews on Amazon about the sizes and still couldn't figure out how the sizing for roller skates worked. I was unable to contact the maker so I decided to ask in the comment section on Amazon. After two days with no response, I decide to make my best guess as I needed the skates in time for her birthday. Unfortunately, when the skates arrived the following week, they were too big! I was so frustrated! I had to spend extra money to send the skates back with expedited shipping costs to get the new ones in time. If the company would have had a social media website or a working phone number the problem could have been answered very promptly. Below is a picture of my little “Roller Girl”.